Fresno State campus

Director of Tickets Sales & Service

Apply now Job no: 498962
Work type: Management (MPP)
Location: Fresno
Categories: Excluded, Athletics, At-Will, Full Time
Position Description

Director of Ticket Sales & Services

Fresno State Athletic Corporation


This position includes full benefits. This is a full-time, exempt position. Athletic Corporation employees are at-will.


Job Summary:

The Director of Ticket Sales and Service of the Fresno State Athletic Corporation will provide direct oversight of all ticket sales and service staff members, hold staff accountable to departmental goals and priorities, and will direct and oversee the ticket sales and service operational budget. This position will lead and direct sales efforts with the expectation to continually identify new sales opportunities and lead efforts to increase attendance and ticket revenue. This position is expected to be an expert in ticketing technology solutions offered by departmental partners, such as Paciolan, Adobe, and SalesForce, and will continually research and implement the best practices and strategies utilizing current and future technologies. The Director of Ticket Sales and Service will also be responsible for the development of ticket price structure, season ticket campaigns, ticket design and ordering, digital ticketing platforms, and integration of various software platforms including development CRM, parking, student ticketing, rewards programs, and data analytics. 


Key Qualifications:

  • Relevant sales experience and/or knowledge of or relationships with businesses, community groups, and organizations
  • Experience working as the primary media contact for ticket sales, service, and/or operations
  • Proficient in the use of Microsoft Office, the G-Suite, email marketing platforms, and ticketing specific software and CRM tools such as Paciolan, SalesForce, Adobe, ReplyBuy, etc.
  • Strong knowledge of social media platforms (Facebook, YouTube, Instagram, Twitter, Snapchat, etc.)
  • Thorough knowledge and understanding of intercollegiate sports
  • Strong oral and written communication skills


Education and Experience: 

  • Bachelor’s degree from an accredited four-year college or university in a related field
  • Minimum of three years full-time supervisorial experience in collegiate or professional sports ticket sales and/or ticket operations.
  • Minimum of 3 years of experience with personnel management at events.
To view the full list of qualifications and job responsibilities, please click the Position Description button above.

Application Instructions
Please click “Apply Now” to complete the employment application for California State University, Fresno. Interested applicants must complete the application and attach the following: 1) their most recent resumé/vitae, 2) a cover letter that addresses their specific qualifications and interest, and 3) contact information for three professional references.
Fresno State
California State University, Fresno is one of 23 campuses in the California State University System. The University's mission is to boldly educate and empower students for success through our values of Discovery, Diversity and Distinction. The current student population is more than 25,000, including a large percentage of students with diverse and culturally rich backgrounds. The University serves the San Joaquin Valley while maintaining deep involvement with the state, nation, and across the globe.
Metropolitan Fresno, with a multi-ethnic population of over 527,000, is located in the heart of the San Joaquin Valley. The campus is within driving distance of Yosemite, Kings Canyon and Sequoia National Parks, San Francisco, Los Angeles, the Monterey Peninsula, beaches, sailing, lakes, and numerous ski resorts. Fresno boasts one of the most reasonable housing markets in California and offers a wide array of locally grown fruits and produce.
Equal Employment Opportunity Information
California State University, Fresno is committed to maintaining and implementing employment policies and procedures in compliance with applicable state and federal equal employment opportunity laws and regulations. Executive Order 883 prohibits discrimination and Executive Order 927 prohibits harassment, on the basis of a protected status: race, color, religion, national origin, ancestry, age, sex (including gender identity), sexual orientation, marital status, pregnancy, mental disability, physical disability, medical condition and covered veteran status. Fresno State’s commitment to diversity informs our efforts in recruitment, hiring, and retention. We are proud to be an affirmative action and equal opportunity employer.
Supplemental Information
Following a conditional offer of employment, a background check (including a criminal records check) must be completed satisfactorily before any candidate may start work with California State University, Fresno. Failure to satisfactorily complete the background check may result in the withdrawal of the offer of employment. Current employees who are offered positions on campus will be required to undergo a background check for any position where a background check is required by law or that Fresno State has identified as sensitive.
The person holding this position is considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.
This position may be a "designated position" under the California State University's Conflict of Interest Code. This will require the filing of a Statement of Economic Interest on an annual basis and the completion of training within six (6) months of assuming office and every two (2) years thereafter.
Fresno State is a tobacco-free, smoke-free and vapor-free campus.

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