Fresno State campus

Financial Aid Counselor - SSP II

Apply now Job no: 518384
Work type: Staff
Location: Fresno
Categories: Unit 4 - APC - Academic Professionals of California, Probationary, Full Time, Counselor (Non-instructional Faculty)
Position Description

Financial Aid Counselor - SSP II
(Student Services Professional II)

Compensation and Benefits

Anticipated Hiring Salary: $4,304 per month

Full CSU Classification Salary Range: $4,304 - $6,120 per month

  • This is a full-time, probationary, exempt position.

The CSU system provides a comprehensive benefit package that includes medical, dental and vision plans, membership in the California Public Employees Retirement System (CalPERS), sick and vacation time, and 14 paid holidays a year. Eligible employees are also able to participate in the fee waiver education program. A summary of benefit information can be found here.


Job Summary

Under general direction of the Associate Director, perform complex student services professional work typically requiring the application of both knowledge and professional judgment in using the principles, techniques, standards, guides and professional skills characteristic of the financial aid programs. Requires planning; interviewing and counseling techniques; professional judgment to recommend solutions to problems and changes in financial aid program procedures, acting as spokesperson within the areas of expertise. Provide professional and technical support to the Financial Aid and Scholarships Office. Frequent direct contact with a multi-ethnic campus population of students, faculty, staff, parents, members of the community, and affiliated student loan agencies. Maintain a thorough knowledge of the policies, procedures and regulations pertaining to financial aid programs. It also requires the use of professional judgment and the application of professional skills in a variety of situations.


Key Qualifications

  • Working knowledge of the practices, procedures and activities of financial aid and scholarship programs.
  • General knowledge of the methods and problems of organizational and program management.
  • General knowledge of research and interview techniques.
  • General knowledge of the principles, practices and trends of the student services as well as the program areas assigned.
  • General knowledge of individual counseling techniques.
  • Ability To:
    • Interpret and apply program rules and regulations.
    • Use initiative and resourcefulness in planning work assignments and in implementing long-range program improvements.
    • Obtain factual and interpretative information through interviews.
    • Reason logically.
    • Collect, compile, analyze and evaluate data and make verbal or written presentations based on these data.
    • Advise students individually and in groups on routine matters where required.
    • Recognize multicultural, multi-sexed and multi-aged value systems and work accordingly.
    • Establish and maintain cooperative working relationships with faculty, CSU administrators, student organizations, private and public agencies and others in committee work, and student advising and community contacts.
    • Rapidly acquire a general knowledge of the overall operation, functions and programs of CSU, Fresno.
  • Demonstrated ability to make decisions and carry through actions having implications with regard to other program or service areas. 

To view the full list of qualifications and job responsibilities, please click the Position Description button above.


Education and Experience

  • A Bachelor's Degree or equivalent to graduation from a four-year college or university preferably in a related field of study.
    • Professional work experience in higher education, preferably in Student Services, may be substituted for the required education on a year-for-year basis.
  • A minimum of 2 years of professional experience in financial aid.
    • Specialized Skills:
      • Thorough knowledge federal, state and institutional financial aid regulations, policies and procedures.
      • High level of independent problem solving, active decision making, and judgement.
    • Preferred Skills:
      • 3 or more years of professional experience in financial aid office.
      • Knowledge and ability to work with PeopleSoft financial aid.
      • Experience with CSU financial aid and scholarships programs.


Department Summary

The Financial Aid and Scholarships Office here at Fresno State is happy to help you navigate the financial aspects of your college career! 


Deadline & Application Instructions

Applications received by September 11, 2022 will be given full consideration by the search committee.

  • Applications received after that date will be forwarded at the request of the Hiring Manager and/or search committee.

Please click “Apply Now” to complete the employment application for California State University, Fresno. Interested applicants must complete the application and attach the following: 1) their most recent resumé/vitae, 2) a cover letter that addresses their specific qualifications and interest, and 3) contact information for three professional references.


Fresno State

California State University, Fresno is one of 23 campuses in the California State University System. The University's mission is to boldly educate and empower students for success through our values of Discovery, Diversity and Distinction. The current student population is more than 25,000, including a large percentage of students with diverse and culturally rich backgrounds. The University serves the San Joaquin Valley while maintaining deep involvement with the state, nation, and across the globe.

Metropolitan Fresno, with a multi-ethnic population of over 527,000, is located in the heart of the San Joaquin Valley. The campus is within driving distance of Yosemite, Kings Canyon and Sequoia National Parks, San Francisco, Los Angeles, the Monterey Peninsula, beaches, sailing, lakes, and numerous ski resorts. Fresno boasts one of the most reasonable housing markets in California and offers a wide array of locally grown fruits and produce.


Equal Employment Opportunity Information

California State University, Fresno is committed to maintaining and implementing employment policies and procedures in compliance with applicable state and federal equal employment opportunity laws and regulations. Executive Orders 1096 and 1097 prohibit discrimination, harassment, and retaliation on the basis of a protected status: race, color, religion, national origin, ancestry, age, sex (including gender identity), sexual orientation, marital status, pregnancy, mental disability, physical disability, medical condition and covered veteran status. Fresno State's commitment to diversity informs our efforts in recruitment, hiring, and retention. We are proud to be an affirmative action and equal opportunity employer.


Vaccination Interim Policy

CSU requires faculty, staff, and students who are accessing campus facilities to be immunized against COVID-19 or declare a medical or religious exemption from doing so.  Any candidates advanced in a currently open search process should be prepared to comply with this requirement. The systemwide policy can be found at and questions may be sent to


Supplemental Information

Following a conditional offer of employment, a background check (including a criminal records check) must be completed satisfactorily before any candidate may start work with California State University, Fresno. Failure to satisfactorily complete the background check may result in the withdrawal of the offer of employment. Current employees who are offered positions on campus will be required to undergo a background check for any position where a background check is required by law or that Fresno State has identified as sensitive.

The person holding this position is considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.

This position may be a "designated position" under the California State University's Conflict of Interest Code. This will require the filing of a Statement of Economic Interest on an annual basis and the completion of training within six (6) months of assuming office and every two (2) years thereafter.

Fresno State is a tobacco-free, smoke-free and vapor-free campus.

Fresno State is not a sponsoring agency for staff or management positions. (e.g. H1-B Visas)

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