Fresno State campus

Customer Service Representative

Apply now Job no: 518438
Work type: Staff
Location: Fresno
Categories: Unit 7 - CSUEU - Clerical and Administrative Support Services, Administrative, Probationary, Full Time
Position Description

Customer Service Representative
(Administrative Support Assistant II)

Compensation and Benefits

Anticipated Hiring Salary: $3,120 per month

Full CSU Classification Salary Range:  $3,120 - $4,592 per month

  • This is a full-time (equivalent to 40 hours per week), probationary, non-exempt position.
  • Multiple positions may be filled from this recruitment.

The CSU system provides a comprehensive benefit package that includes medical, dental and vision plans, membership in the California Public Employees Retirement System (CalPERS), sick and vacation time, and 14 paid holidays a year. Eligible employees are also able to participate in the fee waiver education program. A summary of benefit information can be found here.

 

Job Summary

Under the direction of the Associate Director, the position provides a customer service support to the Financial Aid and Scholarships Office. The position will have direct contact with multi-ethnic campus population of students, staff, and faculty, as well as parents and members of the community. The individual in this position must possess general knowledge of policies, procedures, and regulations pertaining to federal, state, and institutional financial aid programs. 

 

Key Qualifications

  • General working knowledge of applicable university infrastructure, policies, and procedures.
  • Thorough knowledge of office methods, procedures, and practices.
  • Fluency in using standard office software packages.
  • Thorough knowledge of English grammar, punctuation, and spelling.
  • Skill/Ability to:
    • Excellent customer service skills as duties often involve front line contacts with a variety of campus and community individuals requiring active problem solving and creative solutions.
    • Ability to learn, interpret independently, and apply a variety of complex policies and procedures. Able to identify deviations from applicable policies and apply independent judgment, discretion, and initiative to address problems and develop practical solutions.
    • Ability to perform standard arithmetic functions of a transactional nature, including tracking and comparing data.
    • Demonstrated competence in effectively presenting standard information in writing.
    • Demonstrated competence in understanding, interpreting, and communicating procedures, policies, information, ideas, and instructions.
    • Interpersonal, and communication skills, including ability to work effectively with people of diverse backgrounds.
    • Ability to draft and compose correspondence, spreadsheets, and forms.
    • Ability to gather, compile and maintain data and information for various purposes using office support technology and software programs.
    • Ability to serve as a resource to students, staff and the community in responding to inquiries and providing detailed information.
    • Effectively organize and manage multiple tasks in a fast paced team-oriented environment.
    • Ability to establish and maintain cooperative working relationships and promote a positive, service oriented collegial work environment with a variety of individuals.
    • Ability to recognize and maintain confidentiality of information in compliance with departmental regulations. 


To view the full list of qualifications and job responsibilities, please click the Position Description button above.

 

Education and Experience

  • High School graduate or equivalent.
  • Some experience in an office environment.
    • Preferred Skills:
      • Knowledge of financial aid.
      • Experience with PeopleSoft Campus Solutions.
      • Experience with CampusLogic.
      • Experience with various financial aid databases, including WebGrants, COD, NSLDS, FAA Access.
      • Customer service in an office setting.
      • Ability to quickly learn new office support technology systems & software packages.
      • Independently interpret/apply a variety of office policies/procedures coupled with the use of good judgement. 

 

Department Summary

The Office of Financial Aid and Scholarships supports the University by administering and/or coordinating all student financial aid programs at California State University, Fresno. The office is responsible for administering federal, state, institutional, and scholarship aid in excess for $250,000,000 annually to approximately 80% of the student.

 

Deadline & Application Instructions

Applications received by September 11, 2022 will be given full consideration by the search committee.

  • Applications received after that date will be forwarded at the request of the Hiring Manager and/or search committee.

Please click “Apply Now” to complete the employment application for California State University, Fresno. Interested applicants must complete the application and attach the following: 1) their most recent resumé/vitae, 2) a cover letter that addresses their specific qualifications and interest, and 3) contact information for three professional references.

 

Fresno State

California State University, Fresno is one of 23 campuses in the California State University System. The University's mission is to boldly educate and empower students for success through our values of Discovery, Diversity and Distinction. The current student population is more than 25,000, including a large percentage of students with diverse and culturally rich backgrounds. The University serves the San Joaquin Valley while maintaining deep involvement with the state, nation, and across the globe.

Metropolitan Fresno, with a multi-ethnic population of over 527,000, is located in the heart of the San Joaquin Valley. The campus is within driving distance of Yosemite, Kings Canyon and Sequoia National Parks, San Francisco, Los Angeles, the Monterey Peninsula, beaches, sailing, lakes, and numerous ski resorts. Fresno boasts one of the most reasonable housing markets in California and offers a wide array of locally grown fruits and produce.

 

Equal Employment Opportunity Information

California State University, Fresno is committed to maintaining and implementing employment policies and procedures in compliance with applicable state and federal equal employment opportunity laws and regulations. Executive Orders 1096 and 1097 prohibit discrimination, harassment, and retaliation on the basis of a protected status: race, color, religion, national origin, ancestry, age, sex (including gender identity), sexual orientation, marital status, pregnancy, mental disability, physical disability, medical condition and covered veteran status. Fresno State's commitment to diversity informs our efforts in recruitment, hiring, and retention. We are proud to be an affirmative action and equal opportunity employer.

 

Vaccination Interim Policy

CSU requires faculty, staff, and students who are accessing campus facilities to be immunized against COVID-19 or declare a medical or religious exemption from doing so.  Any candidates advanced in a currently open search process should be prepared to comply with this requirement. The systemwide policy can be found at https://calstate.policystat.com/policy/9779821/latest/ and questions may be sent to hr@csufresno.edu.

 

Supplemental Information

Following a conditional offer of employment, a background check (including a criminal records check) must be completed satisfactorily before any candidate may start work with California State University, Fresno. Failure to satisfactorily complete the background check may result in the withdrawal of the offer of employment. Current employees who are offered positions on campus will be required to undergo a background check for any position where a background check is required by law or that Fresno State has identified as sensitive.

The person holding this position is considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.

This position may be a "designated position" under the California State University's Conflict of Interest Code. This will require the filing of a Statement of Economic Interest on an annual basis and the completion of training within six (6) months of assuming office and every two (2) years thereafter.

Fresno State is a tobacco-free, smoke-free and vapor-free campus.

Fresno State is not a sponsoring agency for staff or management positions. (e.g. H1-B Visas)

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