Fresno State campus

Senior Director of Infrastructure Services

Apply now Job no: 525006
Work type: Management (MPP)
Location: Fresno
Categories: MPP, At-Will, Full Time, Information Systems & Technology, On-site (work in-person at business location)
Position Description

Senior Director of Infrastructure Services
(Administrator II)

Compensation and Benefits

The Anticipated Hiring Salary is $120,000 - $144,000 per year and is competitive and negotiable depending on the strength of qualifications. This is a CSU Management Personnel Plan (MPP) position.

The CSU system provides a comprehensive benefit package that includes medical, dental and vision plans, membership in the California Public Employees Retirement System (CalPERS), sick and vacation time, and 14 paid holidays a year. Eligible employees are also able to participate in the fee waiver education program. A summary of benefit information can be found here.


Job Summary

Under the general direction of the Vice President for Information Technology and CIO, the Senior Director of Infrastructure Services is an integral part of Technology Services leadership team and a key participant in all aspects of planning and managing of infrastructure strategies. The incumbent manages cloud and on-premises based Unix and Windows systems, storage services (SAN and NAS), database & systems services, email (Gmail) and virtual application and desktop infrastructure and is responsible for participating in the overall IT strategic planning; development of relevant processes, procedures, and documents; managing the change management review process; decision making; and representing IT at campus-level meetings pertinent to Infrastructure Services.


Key Qualifications

  • Effective working knowledge of end-user computing hardware, software, and management technologies.
  • Thorough technical and functional knowledge of best practices related to successfully administering systems, storage, databases, virtual computing environments, centralized software distribution systems, application security.
  • Knowledge of demonstrable experience with software change control management. Including software versioning tools, management policies, change procedures, logging, auditing, and reporting.
  • Strong technical knowledge of mobile devices, including hardware and software.
  • Knowledge of principles of institutional planning and budget processes.
  • Knowledge of the principles and practices of effective leadership, motivation and performance evaluation.
  • Skill/Ability to:
    • Demonstrated ability to lead collaborative, interdisciplinary teams in matrix-managed environments.
    • Ability to analyze and interpret financial data and make strategic business decisions.
    • Exercise sound administrative judgment and initiative in the development of new methods and procedures and in the solution of difficult problems.
    • Collaborate willingly with others to help advance the goals of the department and university.  Show courtesy and respect towards others.
    • Review and evaluate program service delivery methods and systems including administrative and support systems and internal relationships; identifies opportunities for improvement and implements changes to standard operating procedures to enhance services.
    • Ability to provide effective leadership, facilitate group participation and consensus building.
    • Build and maintain relationships and manage effective teams and work groups by fostering employee development through coaching, counseling, and training.
    • Interpersonal skills with demonstrated commitment to serving a diverse population with cultural competence, sensitivity and diplomacy and tact.
    • Ability to work effectively in a role that requires a high degree of organizational awareness and savvy, emotional intelligence, tactfulness, and collaboration.
    • Ability to work effectively in a role that requires a high degree of operational efficiency and customer service skills with a proven commitment to promoting and maintaining a continuously improving service-oriented culture.

To view the full list of qualifications and job responsibilities, please click the Position Description button above.


Education and Experience

  • A bachelor's degree from an accredited university in technology, business, information systems, educational technology, or a related field of study.
  • Six (6) years of related progressively responsible managerial experience required; with three (3) of the six (6) overseeing one or more aspects of technology infrastructure services.
  • Experience deploying and managing platform or infrastructure as a service solution similar to Amazon Web Services or Azure.
  • Demonstrated experience serving in IT leadership roles, successfully leading projects, delivering services, and developing effective processes in system services, network services, and identity management.
  • Specific experience preparing reports and proposals for senior management dealing with project portfolio, priorities, and capacity.
    • Preferred Qualifications:
      • Master’s in computer science, MIS or related field.
      • Seven (7) or more years working in a datacenter environment supporting infrastructure, systems, and applications.
      • Seven (7) or more years of experience planning and managing IT projects including staff and materials requirements, schedules, budgets, priorities, communication and training for support staff and end users.
      • Theoretical and practical understanding of private and public cloud system integrations and opportunities.
      • Experience with PeopleSoft, Oracle, MySQL, and SQL concepts.
      • Experience leading successful migrations of on-premises enterprise systems and infrastructure to a public, private, or hybrid cloud environment.
      • Change management certification with demonstrated change management experience, preferably within large or complex organizations.
      • Demonstrated experience working successfully with students from diverse backgrounds with a broad range of digital literacies.
      • Experience working in a union environment.
      • Seven (7) or more years of Information Technology experience working in higher education infrastructure support.


Department Summary

Technology Services will be a leader in providing effective technology and quality services and support that are integrated into the daily activities of the university community, advance teaching and learning, enhance productivity and safeguard information.


Deadline & Application Instructions

Applications received by March 19, 2023 will be given full consideration by the search committee.

  • Applications received after that date will be forwarded at the request of the Hiring Manager and/or search committee.

Please click “Apply Now” to complete the employment application for California State University, Fresno. Interested applicants must complete the application and attach the following: 1) their most recent resumé/vitae, 2) a cover letter that addresses their specific qualifications and interest, and 3) contact information for three professional references.


Fresno State

California State University, Fresno is one of 23 campuses in the California State University System. The University's mission is to boldly educate and empower students for success through our values of Discovery, Diversity and Distinction. The current student population is more than 25,000, including a large percentage of students with diverse and culturally rich backgrounds. The University serves the San Joaquin Valley while maintaining deep involvement with the state, nation, and across the globe.

Metropolitan Fresno, with a multi-ethnic population of over 527,000, is located in the heart of the San Joaquin Valley. The campus is within driving distance of Yosemite, Kings Canyon and Sequoia National Parks, San Francisco, Los Angeles, the Monterey Peninsula, beaches, sailing, lakes, and numerous ski resorts. Fresno boasts one of the most reasonable housing markets in California and offers a wide array of locally grown fruits and produce.


Equal Employment Opportunity Information

California State University, Fresno is committed to maintaining and implementing employment policies and procedures in compliance with applicable state and federal equal employment opportunity laws and regulations. Executive Orders 1096 and 1097 prohibit discrimination, harassment, and retaliation on the basis of a protected status: race, color, religion, national origin, ancestry, age, sex (including gender identity), sexual orientation, marital status, pregnancy, mental disability, physical disability, medical condition and covered veteran status. Fresno State's commitment to diversity informs our efforts in recruitment, hiring, and retention. We are proud to be an affirmative action and equal opportunity employer.


Vaccination Interim Policy

CSU requires faculty, staff, and students who are accessing campus facilities to be immunized against COVID-19 or declare a medical or religious exemption from doing so.  Any candidates advanced in a currently open search process should be prepared to comply with this requirement. The systemwide policy can be found at and questions may be sent to


Supplemental Information

Following a conditional offer of employment, a background check (including a criminal records check) must be completed satisfactorily before any candidate may start work with California State University, Fresno. Failure to satisfactorily complete the background check may result in the withdrawal of the offer of employment. Current employees who are offered positions on campus will be required to undergo a background check for any position where a background check is required by law or that Fresno State has identified as sensitive.

The person holding this position is considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.

This position may be a "designated position" under the California State University's Conflict of Interest Code. This will require the filing of a Statement of Economic Interest on an annual basis and the completion of training within six (6) months of assuming office and every two (2) years thereafter.

Fresno State is a tobacco-free, smoke-free and vapor-free campus.

Fresno State is not a sponsoring agency for staff or management positions. (e.g. H1-B Visas)

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