(Student Services Professional II)
Compensation and Benefits
Anticipated Hiring Salary Range: $4,610 - $4,725 per month
Full CSU Classification Salary Range: $4,610 - $6,556 per month
- This is a full-time, probationary, exempt position.
The CSU system provides a comprehensive benefit package that includes medical, dental and vision plans, membership in the California Public Employees Retirement System (CalPERS), sick and vacation time, and 15 paid holidays a year. Eligible employees are also able to participate in the fee waiver education program. A summary of benefit information can be found here.
Under the general supervision of the Associate Dean for the Craig School of Business (CSB), the Undergraduate Advisor will provide advising services to undergraduate students in CSB and interact directly with students, faculty, administrators, and the general public. The undergraduate advisor will advise students on the proper sequencing of required courses relative to graduation requirements in every option available within the Bachelor of Science in the Business Administration degree program, Bachelor of Arts in Economics, and Bachelor of Arts in Fashion Merchandise. Transcripts from high schools and community colleges and PeopleSoft Student Administration reports will be used in this advising. Typical assignments include: providing academic planning and advising in course selection; general education requirements; prerequisite testing; lower division prerequisite courses; options for course of study; graduation requirements; academic policies and deadlines; using printed and on-line resources to assess transcripts; advising on the completion of transfer requirements and/or assessing lower division general education courses taken at community colleges; assisting students in developing academic plans; interpreting, explaining and applying existing policy, guidelines and procedures, to both customary and unusual circumstances. The Undergraduate Advisor will also provide direction to support staff regarding communication to students on faculty mentorship, failure to meet option contracts, disqualification, and declaring an option.
- Working knowledge of the practices, procedures and activities of a university advising center or college.
- General knowledge of the methods and problems of organizational and program management.
- General knowledge of research and interview techniques.
- General knowledge of principles of individual and group counseling techniques and student development theory and practice.
- Working knowledge of retention intervention strategies and study skills strategies.
- Knowledge of basic career and academic counseling techniques.
- Knowledge of computer office systems and ability to use a broad range of technology, systems, and software packages (Microsoft Office Suite, Google, Excel and PowerPoint).
- Skill/Ability to:
- Ability to work with students who may disclose sensitive and personal information in an understanding and supportive manner.
- Ability to maintain confidentiality of student records and apply federal and state FERPA and Information Privacy Act regulations.
- Interpret and apply program rules and regulations.
- Initiative and resourcefulness in planning work assignments and in implementing long-range program improvements.
- Obtain factual and interpretative information through interviews.
- Reason logically and carry out a variety of professionally complex assignments successfully.
- Collect, compile, analyze and evaluate data and make verbal or written presentations based on these data.
- Ability to effectively organize tasks in a fast-paced and team-oriented work environment.
- Excellent communication and interpersonal skills with ability to develop and facilitate workshops and presentations related to academic success.
- Advise students individually and in groups on routine matters where required.
- Ability to serve as a resource to students, staff, and the campus community in responding to inquiries and providing detailed information concerning student academic success, retention and graduation.
- Recognize multicultural, multi-sexed and multi-aged value systems and work accordingly.
- Ability to establish and maintain cooperative working relationships with students, staff, faculty, and other members of the University community, and promote a positive, service oriented, collegial work environment.
- Ability to maintain cooperative working relationships with people from diverse ethnic, cultural, and socio-economic backgrounds.
- Ability to carry out a variety of professionally complex assignments successfully.
- Rapidly acquire a general knowledge of the overall operation, functions, and programs of California State.
To view the full list of qualifications and job responsibilities, please click the Position Description button above.
Education and Experience
- Graduation from a four-year college or university in one of the behavioral sciences, public or business administration or a job-related field.
- Two years of professional experience in one of the student services program areas or in a related field. (A master's degree in a job-related field may be substituted for one year of professional experience.)
- Experience and competency with office automation (use of Microsoft Office Products, email/internet).
- Preferred Skills:
- Master’s degree in a job-related field.
- Directly related experience in an academic or similar service program area at a university, community college or other adult educational institution.
- Knowledge of and ability to:
- Analyze and interpret University and CSB policies, practices, and requirements for graduation.
- Use PeopleSoft Student Administration system, EAB (BulldogConnect), and Degree Progress Reports.
The Craig School of Business educates and inspires a diverse student body and supports sustainable, inclusive economic development in Central California and beyond.
Deadline & Application Instructions
Applications received by November 21, 2023 will be given full consideration by the search committee.
- Applications received after that date will be forwarded at the request of the Hiring Manager and/or search committee.
Please click “Apply Now” to complete the employment application for California State University, Fresno. Interested applicants must complete the application and attach the following: 1) their most recent resumé/vitae, 2) a cover letter that addresses their specific qualifications and interest, and 3) contact information for three professional references.
California State University, Fresno is one of 23 campuses in the California State University System. The University's mission is to boldly educate and empower students for success through our values of Discovery, Diversity and Distinction. The current student population is more than 25,000, including a large percentage of students with diverse and culturally rich backgrounds. The University serves the San Joaquin Valley while maintaining deep involvement with the state, nation, and across the globe.
Metropolitan Fresno, with a multi-ethnic population of over 527,000, is located in the heart of the San Joaquin Valley. The campus is within driving distance of Yosemite, Kings Canyon and Sequoia National Parks, San Francisco, Los Angeles, the Monterey Peninsula, beaches, sailing, lakes, and numerous ski resorts. Fresno boasts one of the most reasonable housing markets in California and offers a wide array of locally grown fruits and produce.
Equal Employment Opportunity Information
California State University, Fresno is committed to maintaining and implementing employment policies and procedures in compliance with applicable state and federal equal employment opportunity laws and regulations. Executive Orders 1096 and 1097 prohibit discrimination, harassment, and retaliation on the basis of a protected status: race, color, religion, national origin, ancestry, age, sex (including gender identity), sexual orientation, marital status, pregnancy, mental disability, physical disability, medical condition and covered veteran status. Fresno State's commitment to diversity informs our efforts in recruitment, hiring, and retention. We are proud to be an affirmative action and equal opportunity employer.
COVID19 Vaccination Policy
Per the CSU COVID-19 Vaccination Policy, it is strongly recommended that all employees who are accessing office and campus facilities follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications. Questions may be sent to firstname.lastname@example.org.
Following a conditional offer of employment, a background check (including a criminal records check) must be completed satisfactorily before any candidate may start work with California State University, Fresno. Failure to satisfactorily complete the background check may result in the withdrawal of the offer of employment. Current employees who are offered positions on campus will be required to undergo a background check for any position where a background check is required by law or that Fresno State has identified as sensitive.
The person holding this position is considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.
This position may be a "designated position" under the California State University's Conflict of Interest Code. This will require the filing of a Statement of Economic Interest on an annual basis and the completion of training within six (6) months of assuming office and every two (2) years thereafter.
Fresno State is a tobacco-free, smoke-free and vapor-free campus.
Fresno State is not a sponsoring agency for staff or management positions. (e.g. H1-B Visas)