Fresno State campus

Graduate Student Success Center Support Specialist

Apply now Job no: 534072
Work type: Staff
Location: Fresno
Categories: Unit 9 - CSUEU - Technical Support Services, Probationary, Full Time, Education Support Professionals
Position Description

Graduate Student Success Center Support Specialist
(Instructional Support Technician I)

Compensation and Benefits

Anticipated Hiring Salary Range: $3,900 - $4,500 per month

Full CSU Classification Salary Range: $3,815 - $6,620 per month

  • This is a full-time (equivalent to 40 hours per week), probationary, non-exempt position.

The CSU system provides a comprehensive benefit package that includes medical, dental and vision plans, membership in the California Public Employees Retirement System (CalPERS), sick and vacation time, and 15 paid holidays a year. Eligible employees are also able to participate in the fee waiver education program. A summary of benefit information can be found here.


Job Summary

Reporting to the Dean of the Division of Research and Graduate Studies (DRGS) and under the leadwork direction of the Coordinator of Graduate Student Success and Financial Opportunities, the primary purpose of the position is to provide comprehensive support services, independently and as a team, through the Graduate Student Success Center (GSSC). This position assists in leading the GSSC, which provides services to one or more related disciplines and support for student and faculty research activities and graduate study. This position includes scheduling and administration of Instructional Student Assistants (ISAs) to ensure that they provide supplemental writing and statistical support and guidance to Fresno State graduate students in all post baccalaureate programs. In addition, the position provides general support for all graduate students through consultations, workshops, and writing groups.


Key Qualifications

  • Thorough knowledge of English grammar, spelling, and punctuation.
  • Knowledge of the materials, supplies, and student support services to support curriculum programs served.
  • Knowledge of the principles and methods related to performing support services.
  • Knowledge of the principles; information, methods, and techniques related to providing supplemental writing and statistics support and guidance in the GSSC.
  • Knowledge of writing from a wide range of academic disciplines.
  • Knowledge of computer office systems and ability to use a broad range of technology, systems, and software packages (Microsoft Office Suite, Google, social media).
  • Skill/Ability to:
    • Ability to work effectively with students from diverse ethnic, cultural, and socioeconomic backgrounds.
    • Ability to provide resources and support to graduate students working on dissertations, thesis, projects, essays, and other academic/professional writing requirements.
    • Ability to plan, organize, and schedule work.
    • Ability to establish and maintain cooperative working relationships and promote a positive, service oriented collegial work environment with a variety of individuals.
    • Ability to serve as a resource to students, staff, and the community in responding to inquiries and providing detailed information concerning campus news and events.
    • Ability to be responsive, innovative, results oriented, and student centered in helping students fulfill their academic program requirements.

To view the full list of qualifications and job responsibilities, please click the Position Description button above.


Education and Experience

  • Equivalent to four years of work experience in providing academic and/or professional writing support to graduate-level students of varying skill levels.
    • Equivalent to two years of college with 16 semester units in courses in a related discipline may be substituted for one year of the required experience OR
    • Equivalent to four years of college with 16 semester units in courses in a related discipline may be substituted for the experience.
  • Specialized Skills:
    • Thorough knowledge of current documentation styles and manuals from a variety of academic disciplines.
  • Preferred Skills:
    • Master’s Degree, MFA, or Teaching Credential or Doctorate in writing/composition, education, literature, psychology, or in a related field is preferred.
    • Experience with one-on-one advisement of graduate-level students regarding academic and professional writing.


Department Summary

We value all Fresno State graduate students and we pride ourselves in fostering excellence and promoting success.


Deadline & Application Instructions

Applications received by December 5, 2023 will be given full consideration by the search committee.

  • Applications received after that date will be forwarded at the request of the Hiring Manager and/or search committee.

Please click “Apply Now” to complete the employment application for California State University, Fresno. Interested applicants must complete the application and attach the following: 1) their most recent resumé/vitae, 2) a cover letter that addresses their specific qualifications and interest, and 3) contact information for three professional references.


Fresno State

California State University, Fresno is one of 23 campuses in the California State University System. The University's mission is to boldly educate and empower students for success through our values of Discovery, Diversity and Distinction. The current student population is more than 25,000, including a large percentage of students with diverse and culturally rich backgrounds. The University serves the San Joaquin Valley while maintaining deep involvement with the state, nation, and across the globe.

Metropolitan Fresno, with a multi-ethnic population of over 527,000, is located in the heart of the San Joaquin Valley. The campus is within driving distance of Yosemite, Kings Canyon and Sequoia National Parks, San Francisco, Los Angeles, the Monterey Peninsula, beaches, sailing, lakes, and numerous ski resorts. Fresno boasts one of the most reasonable housing markets in California and offers a wide array of locally grown fruits and produce.


Equal Employment Opportunity Information

California State University, Fresno is committed to maintaining and implementing employment policies and procedures in compliance with applicable state and federal equal employment opportunity laws and regulations. Executive Orders 1096 and 1097 prohibit discrimination, harassment, and retaliation on the basis of a protected status: race, color, religion, national origin, ancestry, age, sex (including gender identity), sexual orientation, marital status, pregnancy, mental disability, physical disability, medical condition and covered veteran status. Fresno State's commitment to diversity informs our efforts in recruitment, hiring, and retention. We are proud to be an affirmative action and equal opportunity employer.


COVID19 Vaccination Policy

Per the CSU COVID-19 Vaccination Policy, it is strongly recommended that all employees who are accessing office and campus facilities follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications.  Questions may be sent to


Supplemental Information

Following a conditional offer of employment, a background check (including a criminal records check) must be completed satisfactorily before any candidate may start work with California State University, Fresno. Failure to satisfactorily complete the background check may result in the withdrawal of the offer of employment. Current employees who are offered positions on campus will be required to undergo a background check for any position where a background check is required by law or that Fresno State has identified as sensitive.

The person holding this position is considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.

This position may be a "designated position" under the California State University's Conflict of Interest Code. This will require the filing of a Statement of Economic Interest on an annual basis and the completion of training within six (6) months of assuming office and every two (2) years thereafter.

Fresno State is a tobacco-free, smoke-free and vapor-free campus.

Fresno State is not a sponsoring agency for staff or management positions. (e.g. H1-B Visas)

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