Fresno State campus

Student Financial Resource Center Coordinator (SSP III)

Apply now Job no: 535316
Work type: Staff
Location: Fresno
Categories: Unit 4 - APC - Academic Professionals of California, Probationary, Full Time, Student Services
Position Description

Student Financial Resource Center Coordinator
(Student Services Professional III)

Compensation and Benefits


Anticipated Hiring Salary Wage: $5,025 per month 

Full CSU Classification Salary Range: $5,025 - $7,159 per month

  • This is a full-time, probationary, exempt position.
  • Positions at Fresno State are to perform their work onsite. Some positions, depending upon University needs and operations, may be eligible for remote work, one day per week, pursuant to Fresno State's remote work guidelines and the CSU policy.

The CSU system provides a comprehensive benefit package that includes medical, dental and vision plans, membership in the California Public Employees Retirement System (CalPERS), sick and vacation time, and 15 paid holidays a year. Eligible employees are also able to participate in the fee waiver education program. A summary of benefit information can be found here.

 

Job Summary

Under the supervision of the Assistant Vice President of Student Financial Resources, the Student Financial Resource Center Coordinator will serve as the daily operational supervisor for all front-line services through telephone, email, Student Center windows, and live chat. This position will be the primary coordinator of outreach events. Additional primary duties include thinking creatively about communicating with students and providing information and outreach to students and on and off campus partners.  Serves as a liaison for various colleagues/departments across campus. The Student Financial Resource Center Coordinator will collaborate with the Financial Aid and Scholarship leadership to explore opportunities for improvement in the student experience.

This is a full-time exempt position where times of more than a 40-hour workweek will be expected. This position is designated as a security-sensitive position and must successfully complete a background check.  The person holding this position is considered a 'mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements as a condition of employment.

 

Key Qualifications

  • Thorough knowledge of effective principals, practices, and techniques related to motivating and leading employees
  • Ability to motivate and lead teams.
  • Ability to assess, present and evaluate training needs to meet organizational goals.
  • Ability to provide outstanding customer service
  • Ability to carry out very complex assignments without detailed instructions, and apply effective problem-solving skills demonstrating sound judgment,
  • Ability to advise staff and/or students individually or in groups on varied and complex financial aid matters;


To view the full list of qualifications and job responsibilities, please click the Position Description button above.

 

Education and Experience

  • Experience: Equivalent of three years of progressively responsible professional student services work experience. A master’s degree in Student Affairs, Higher Education, Counseling, or a directly related field may be substituted for one year of experience. A doctorate degree and the appropriate internship or clinical training in counseling or guidance may be substituted for the three years of experience for positions with a major responsibility for professional career or personal counseling.
  • Education: Equivalent to graduation from a four-year college or university in a related field, including or supplemented by upper division or graduate course work in counseling techniques, interviewing, and conflict resolution where such are job-related

 

Department Summary

The Financial Aid and Scholarship Office at Fresno State awards over $250 million annually to students and is responsible for adhering to federal, state, and campus policies and procedures for the processing of student aid.

 

Deadline & Application Instructions

Applications received by March 13, 2024 will be given full consideration by the search committee.

  • Applications received after that date will be forwarded at the request of the Hiring Manager and/or search committee.

Please click “Apply Now” to complete the employment application for California State University, Fresno. Interested applicants must complete the application and attach the following: 1) their most recent resumé/vitae, 2) a cover letter that addresses their specific qualifications and interest, and 3) contact information for three professional references.

 

Fresno State

California State University, Fresno is one of 23 campuses in the California State University System. The University's mission is to boldly educate and empower students for success through our values of Discovery, Diversity and Distinction. The current student population is more than 25,000, including a large percentage of students with diverse and culturally rich backgrounds. The University serves the San Joaquin Valley while maintaining deep involvement with the state, nation, and across the globe.

Metropolitan Fresno, with a multi-ethnic population of over 527,000, is located in the heart of the San Joaquin Valley. The campus is within driving distance of Yosemite, Kings Canyon and Sequoia National Parks, San Francisco, Los Angeles, the Monterey Peninsula, beaches, sailing, lakes, and numerous ski resorts. Fresno boasts one of the most reasonable housing markets in California and offers a wide array of locally grown fruits and produce.

 

Equal Employment Opportunity Information

California State University, Fresno is committed to maintaining and implementing employment policies and procedures in compliance with applicable state and federal equal employment opportunity laws and regulations. Executive Orders 1096 and 1097 prohibit discrimination, harassment, and retaliation on the basis of a protected status: race, color, religion, national origin, ancestry, age, sex (including gender identity), sexual orientation, marital status, pregnancy, mental disability, physical disability, medical condition and covered veteran status. Fresno State's commitment to diversity informs our efforts in recruitment, hiring, and retention. We are proud to be an affirmative action and equal opportunity employer.

 

COVID19 Vaccination Policy

Per the CSU COVID-19 Vaccination Policy, it is strongly recommended that all employees who are accessing office and campus facilities follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications.  Questions may be sent to hr@csufresno.edu.

 

Supplemental Information

Following a conditional offer of employment, a background check (including a criminal records check) must be completed satisfactorily before any candidate may start work with California State University, Fresno. Failure to satisfactorily complete the background check may result in the withdrawal of the offer of employment. Current employees who are offered positions on campus will be required to undergo a background check for any position where a background check is required by law or that Fresno State has identified as sensitive.

The person holding this position is considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.

This position may be a "designated position" under the California State University's Conflict of Interest Code. This will require the filing of a Statement of Economic Interest on an annual basis and the completion of training within six (6) months of assuming office and every two (2) years thereafter.

Fresno State is a tobacco-free, smoke-free and vapor-free campus.

Fresno State is not a sponsoring agency for staff or management positions. (e.g. H1-B Visas)

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