Fresno State campus

Intake Coordinator

Apply now Job no: 540662
Work type: Staff
Location: Fresno
Categories: Confidential, Compliance/Legal, Probationary, Full Time
Position Description

Intake Coordinator
(Confidential Administrative Support II)

Compensation and Benefits

Anticipated Hiring Salary Range: $5,000 - $5,833 per month

Full CSU Classification Salary Range: $4,464 - $10,689 per month

  • This is a full-time, probationary, exempt position.

The CSU system provides a comprehensive benefit package that includes medical, dental and vision plans, membership in the California Public Employees Retirement System (CalPERS), sick and vacation time, and 15 paid holidays a year. Eligible employees are also able to participate in the fee waiver education program. A summary of benefit information can be found here.


Job Summary

Reporting directly to the AVP for Compliance and Civil Rights, the primary duties and responsibilities of this position will include implementing the department’s intake process, including clarifying the nature and circumstances of initial reports, discussing resolution options, and triaging reports.

Under minimum supervision, this position is responsible for coordinating and implementing significant aspects of the Nondiscrimination policy. Day-to-day work is performed independently under general supervision using initiative, without detailed instruction, and obtaining information on which decisions and recommendations are made.

The position also will support the Office of Compliance and Civil Rights (OCCR) with training/education about the Nondiscrimination Policy, supporting the multidisciplinary team, and assisting with Informal Resolutions and case management meetings.


Key Qualifications

  • Knowledge of:
    • Knowledge of and ability to interpret related federal and state laws regarding Title IX, discrimination, harassment, and retaliation.
    • Knowledge of research techniques and statistical methods.
    • Emotional intelligence and diversity/cultural competence.
    • Computer office systems and ability to use a broad range of technology, systems, and software packages (Microsoft Office Suite, Google apps, databases.)
  • Skill/Ability to:
    • Effective communication and sensitive interpersonal skills, including the ability to both be impartial and project impartiality and ability establish trust and confidence with a diverse campus community. 
    • Strong organization, planning, analytical and problem-solving skills.
    • Ability to handle a significant caseload and effectively manage the pressure of multiple, competing deadlines.
    • Strong, written communication skills; ability to prepare reports, letters, policies, procedure manual, position statements and complaint responses.
    • Exercise superior judgment with the ability to manage highly sensitive and confidential communications and information.
    • Demonstrated ability to maintain composure in contentious and difficult situations.
    • Demonstrated ability to maintain confidentiality and exercise discernment in discussions about activity in the office.
    • Demonstrated commitment to serving a diverse population with cultural competence and sensitivity.
    • Demonstrated ability to work with a wide range of constituencies including staff, students, faculty, administrators, and third parties with diplomacy and kindness.
    • Ability to build and maintain strong professional and trusting relationships and establish collaborative partnerships across the university.
    • Conduct presentations and training.
    • Analyze situations and information and make sound policy and procedural recommendations for their solutions.
    • Develop, analyze, and maintain the compilation of technical and statistical data and prepare complex reports.
    • Implement, explain, and apply applicable laws, codes and regulations, and exercise sound, independent judgment within general policy guidelines and operating parameters.

To view the full list of qualifications and job responsibilities, please click the Position Description button above.


Education and Experience

  • Bachelor’s degree from an accredited four-year college or university in the field of social work, psychology, counseling, human resources, or other related discipline.
  • Minimum of two years of job-related experience in the following program areas: Social work, psychology, human resources, Title IX, discrimination, harassment, retaliation, or related field.
  • Experience working with Maxient or other similar databases for case management.
    • Specialized Skills:
      • Conflict resolution, alternative dispute resolution, or conflict management skills.
      • Presentation and facilitation skills with an emphasis on education and training for a variety of constituencies.
    • Preferred Skills:
      • Master’s degree from an accredited college or university in Higher Education Administration, Social Work, Human Resources, or other relevant discipline. 
      • Training in Title IX compliance. 
      • Experience in mediation and/or restorative justice techniques. 
      • Experience engaging with students, faculty, and/or staff in a higher education setting or through an agency/organizational role adjacent to higher education or a similar industry.
      • Experience working with diverse populations, including populations of color, the LGBTQ+ community, veterans, and persons with disabilities.
      • Experience in, and awareness of, the sensitivity required when interacting with a diverse community on trauma-related topics.


Department Summary

The Office of Compliance and Civil Rights is committed to supporting a safe, welcoming environment for our Bulldog community. This office addresses all issues of discrimination, harassment or retaliation, and enforces University policies including prohibitions against sexual misconduct, sexual exploitation, dating or domestic violence, and stalking. We are committed to providing supportive resources with compassion and in care.


Deadline & Application Instructions

This position is open until filled with an initial review period of July 21, 2024.

Please click “Apply Now” to complete the employment application for California State University, Fresno. Interested applicants must complete the application and attach the following: 1) their most recent resumé/vitae, 2) a cover letter that addresses their specific qualifications and interest, and 3) contact information for three professional references.


Fresno State

California State University, Fresno is one of 23 campuses in the California State University System. The University's mission is to boldly educate and empower students for success through our values of Discovery, Diversity and Distinction. The current student population is more than 25,000, including a large percentage of students with diverse and culturally rich backgrounds. The University serves the San Joaquin Valley while maintaining deep involvement with the state, nation, and across the globe.

Metropolitan Fresno, with a multi-ethnic population of over 527,000, is located in the heart of the San Joaquin Valley. The campus is within driving distance of Yosemite, Kings Canyon and Sequoia National Parks, San Francisco, Los Angeles, the Monterey Peninsula, beaches, sailing, lakes, and numerous ski resorts. Fresno boasts one of the most reasonable housing markets in California and offers a wide array of locally grown fruits and produce.


Equal Employment Opportunity Information

California State University, Fresno is committed to maintaining and implementing employment policies and procedures in compliance with applicable state and federal equal employment opportunity laws and regulations. Executive Orders 1096 and 1097 prohibit discrimination, harassment, and retaliation on the basis of a protected status: race, color, religion, national origin, ancestry, age, sex (including gender identity), sexual orientation, marital status, pregnancy, mental disability, physical disability, medical condition and covered veteran status. Fresno State's commitment to diversity informs our efforts in recruitment, hiring, and retention. We are proud to be an affirmative action and equal opportunity employer.


COVID19 Vaccination Policy

Per the CSU COVID-19 Vaccination Policy, it is strongly recommended that all employees who are accessing office and campus facilities follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications.  Questions may be sent to


Supplemental Information

Following a conditional offer of employment, a background check (including a criminal records check) must be completed satisfactorily before any candidate may start work with California State University, Fresno. Failure to satisfactorily complete the background check may result in the withdrawal of the offer of employment. Current employees who are offered positions on campus will be required to undergo a background check for any position where a background check is required by law or that Fresno State has identified as sensitive.

The person holding this position is considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.

This position may be a "designated position" under the California State University's Conflict of Interest Code. This will require the filing of a Statement of Economic Interest on an annual basis and the completion of training within six (6) months of assuming office and every two (2) years thereafter.

Fresno State is a tobacco-free, smoke-free and vapor-free campus.

Fresno State is not a sponsoring agency for staff or management positions. (e.g. H1-B Visas)

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