Job Summary:
Under general supervision, the Student Services Professional will assist in the recruitment and admissions of new, degree-seeking students for special session academic programs. Responsibilities include, but not limited to, assisting with the planning and participation in recruitment events, identifying potential partnerships, guiding prospective students through the admissions eligibility process, maintaining effective working relationships with students and campus offices such as Admissions and the Registrar’s Office, and contributing to the development of marketing strategies to support enrollment goals.
Responsibilities
Student Services:
• Acquire prospective student information utilizing basic interviewing techniques and active listening skills for student recruitment.
• Provide information and guidance to prospective students on degree and professional programs.
• Advise prospective and current students with suitable solutions and courses of action related to enrollment and/or course completion.
• Evaluate student needs utilizing knowledge and judgment to provide direction, guidance, and advice on course and program options.
• Coordinate, plan, and support program events, oral presentations, information sessions, and projects of moderate complexity for small and large groups to assist recruitment efforts.
• Provide support and assistance to students on a variety of personal and institutional problems, questions, and challenges.
• Maintain accurate student information and status in Customer Relationship Management (CRM) or database.
• Attend recruitment fairs and serve as a spokesperson to promote College of Extended and Global Education (CEGE) programs at community colleges, employer-provided benefits and college fairs, conferences, and other community events.
• Serve as a primary point of contact for community college transfer counselors, law enforcement training officers, and local community organizers.
• Assist prospective students in the next steps in the admission process by providing guidance on required documents, including missing documents/transcripts until applicants are fully admitted or denied.
• Advocate for student needs and identify solutions in collaboration with campus partners.
• Make recommendations in requesting campus services for degree-seeking special sessions students.
• Assist students in preliminary assessment and review of transcripts to ensure program eligibility and admittance.
• Help students identify community college courses that meet General Education and admission requirements.
• Assist students in locating course offerings at various community colleges.
• Refer students to fully online programs at community colleges that will ensure they meet graduation requirements.
• Assist students in seeking admission exceptions including GPA and course substitutions by applying working knowledge of campus policies.
• Assist students that are requesting a change of major by explaining processes and required steps.
• Guide students through the application process by providing clear instructions and answering routine questions.
• Assist students in understanding their financial information, including but not limited to, program cost, tuition, payment plans, and financial aid packages/disbursements.
• Provide recommendations regarding official transcript deadlines by analyzing projected applicant numbers, anticipated student graduations, and available course capacity.
Project Coordination:
• Establish and maintain cooperative working relationship with community organizations, non-profit agencies, community colleges, and government agencies.
• Create student and program forms to support in recruitment efforts.
• Assist in providing lead work direction and training to Administrative Support Coordinators (ASC's) and student assistants.
• Coordinate projects for ASC's and student assistants for purposes of recruitment and for call campaigns.
• Work with the marketing team on the design of marketing materials as well as email blasts.
• Conduct clear and concise presentations to campus stakeholders regarding program performance related to enrollment and retention services.
Reports:
• Identify trends in the application denials and recommend solutions to improve counseling and guidance during recruitment efforts.
• Collect, compile, and evaluate data for the purposes of student recruitment, enrollment, and retention to support program planning and decision-making.
• Maintain and generate accurate reports.
• Prepare reports on recruitment and enrollment activity.
Orientation:
• Maintain and update student handbook, recruitment presentation, and pre-admission forms.
• Schedule and conduct student orientation on campus, off-campus and via Zoom sessions.
• Communicate clearly with prospective and admitted students next steps in preparation for the start of the program.
• Other classification related duties as assigned.
Minimum Qualifications: Required Education and Experience
Experience:
Possession of these knowledge and abilities is typically demonstrated through the equivalent of two years of professional experience in one of the student services program areas or in a related field; experience should give evidence of competence and indicate the potential for further growth. A master’s degree in a job‑related field
may be substituted for one year of the professional experience.
Education:
Equivalent to graduation from a four-year college or university in one of the behavioral sciences, public or business administration or a job‑related field. Additional specialized experience during which the applicant has acquired and successfully applied the knowledge and abilities shown above may be substituted for the required
education on a year‑for‑year basis.
Required Knowledge, Skills, and Abilities
Working knowledge of the practices, procedures and activities of the program to which assigned, general knowledge of the methods and problems of organizational and program management. General knowledge of research and interview techniques; and of the principles of individual and group behavior.
Ability to interpret and apply program rules and regulations; use initiative and resourcefulness in planning work assignments and in implementing long-range program improvements; obtain factual and interpretative information through interviews; reason logically; collect, compile, analyze and evaluate data and make verbal or written presentations based on these data; advise students individually and in groups on routine matters where required; recognize multicultural, multisexed and multi‑aged value systems and work accordingly; establish and maintain cooperative working relationships with faculty, CSU administrators, student organizations, private and public agencies and others in committee work, and student advising and community contacts; and, rapidly acquire a general knowledge of the overall operation, functions and programs of the campus to which assigned. Demonstrated ability to make decisions and carry through actions having implications with regard to other program or service areas Services Office.
Compensation and Benefits:
Anticipated Hiring Range: minimum $5,083 - maximum $5,350.
Classification Salary Range: minimum $5,083 - maximum $7,228.
The salary offered will take into account internal equity and experience among other factors.
The CSU system provides a comprehensive benefit package that includes medical, dental and vision plans, membership in the California Public Employees Retirement System (CalPERS), sick and vacation time, and 15 paid holidays a year. Eligible employees are also able to participate in the fee waiver education program. A summary of benefit information can be found here.
Position Information:
Work status: Full-time/Exempt/Probationary
Academic year schedule: Monday through Friday (8:00 am – 5:00 pm), some evenings/weekends.
Summer schedule: Monday through Thursday (7:00 am - 5:30 pm), some evenings/weekends.
The application deadline is: Wednesday, August 6, 2025.
As of January 1, 2022, the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California.
California State University, San Bernardino is not a sponsoring agency for staff or management positions (i.e. H1-B Visas).
Conditions of Employment
Background Check
Satisfactory completion of a background check (including a criminal records check) is required for employment. CSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was conditionally offered the position.
Mandated Reporter
The person holding this position is considered a `mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.
I-9
CSUSB hires only individuals lawfully authorized to work in the United States. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. See Form I-9 Acceptable Documents at https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents.
Statement of Commitment to Diversity
In our commitment to the furthering of knowledge and fulfilling our educational mission, California State University, San Bernardino seeks a campus climate that welcomes, celebrates, and promotes respect for the entire variety of human experience. We welcome people from all backgrounds, and we seek to include knowledge and values from many cultures in the curriculum and extra-curricular life of the campus community. We will create, promote, and maintain activities and programs that further our understanding of individual and group diversity. We will also develop and communicate policies and promote values that discourage intolerance and discrimination.
California State University, San Bernardino is proud to be an Affirmative Action/Equal Opportunity Employer. We recruit, hire, train, and administer all personnel actions without regard to race, ethnicity, religion, color, caste, national origin, ancestry, age, sex, gender, gender identity, gender expression, sexual orientation, socioeconomic status, genetic information, medical condition, disability, marital status, protected military or veteran status, or any other status protected by applicable law. This position adheres to CSU policies against Sex Discrimination, Sexual Harassment, and Sexual Violence, including Domestic Violence, Dating Violence, and Stalking. This requires completion of Sexual Violence Prevention Training within 6 months of assuming employment and on a two-year basis thereafter. (Executive Order 1096) For more information about Diversity & Inclusion at CSUSB, please visit https://www.csusb.edu/human-resources/diversity-inclusion
Closing Statement:
Reasonable Accommodation
We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact CSUSB Benefits at benefits@csusb.edu.
Smoking
CSUSB is a smoke and tobacco-free campus. See policy at https://calstate.policystat.com/policy/6591951/latest/.
Clery Act
In compliance with state and federal crime awareness and campus security legislation, including The Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, California Education Code section 67380, and the Higher Education Opportunity Act (HEOA), the Cal State San Bernardino Annual Security and Fire Safety Report is available at: https://www.csusb.edu/clery-act