Fresno State campus

Instructional Student Assistant - in The Learning Center

Apply now Job no: 498511
Work type: Instructional Student Assistant
Location: Fresno
Categories: Unit 11 - UAW - California Alliance of Academic Student Workers, Temporary, Part Time


Instructional Student Assistant for the Learning Center

The Learning Center is seeking applicants to fill Instructional Student Assistant (ISA) Tutors or Supplemental Instruction Leaders positions. Our mission is to boldly integrate the culture and values of each student to inspire a community of life-long learners. Our vision is to be the center for learning and innovation

Anticipated Appointment Dates: Spring 2021: January 11-May 21, 2021

Positions for Consideration:

Learning Center Tutor

Learning Center tutors help students improve their course grades and learn skills that last beyond their course. They provide academic support to students of diverse academic, cultural, and socioeconomic backgrounds. Tutors do not teach, but instead facilitate students' learning of difficult topics.


On average, tutors may have up to 10 tutoring hours per week. These hours are scheduled in shifts of 1-5 hours. Regular tutoring hours are Monday-Thursday 9-6 and Friday 9-3. In addition, tutors complete 1 prep hour per week in a small group and 2 training hours every other Friday from 3-5 p.m.

Tutors are hired for 1 of 16 "primary subjects." Most of the primary subjects involve drop-in group tutoring for several courses in the subject. Tutors assist students with homework, projects, and exam reviews, at their pace, by finding conceptual learning opportunities. Tutors use questions, activities, demos, and projects to involve students in owning the material. Communication and Writing tutors do mostly appointment-based one-on-one tutoring for presentation and writing assignments in any course. After tutors are hired for a primary subject, they can add any "secondary courses" in other subjects that they wish to tutor.

Job Duties may include the following, but will be dependent upon the specific course to which the tutor will be assigned, as well as upon the specific needs of the faculty member in charge of the center:

  • Preparation; tutors prepare events, material, and references for students
  • Perform individual and/or group tutoring
  • Plan and facilitate outreach and marketing efforts to recruit students 
  • Create project based learning experiences for students 
  • Attend all scheduled training and meeting dates

Finalists may be asked for an interview.

Inquiries contact William Hardaway, Email

Supplemental Instruction (SI) Leaders

Supplemental Instruction (SI) offers two 90 minutes study sessions and two 90 minutes office hours a week for students enrolled in historically difficult classes. During SI sessions, students are encouraged to work with their peers from class and their SI Leader to develop successful strategies, exchange creative ideas, gain a better understanding of the course material, and improve their overall grade. An SI Leader is given the opportunity to lead their students to academic success!


SI Leaders are key players in transforming the learning process for students enrolled in historically high failing courses. The role of an SI Leader requires true passion for student success, commitment to strong work ethics, and devotion to building strong, independent learners. SI Leaders create and facilitate sessions utilizing strategies and tools that meets the needs of their students. Through worksheets, activities, practice exams, games, etc, SI Leaders engage closely with their assigned SI instructor and the SI team to create quality sessions reinforcing the most critical content from the course lectures.

SI Leaders do not teach, give answers or work on homework problems with students. They utilize methods of group work, redirection, wait-time, check for understanding, and study skills to facilitate the learning in their sessions.

Job Duties may include the following, but will be dependent upon the specific course to which the lead will be assigned, as well as upon the specific needs of the center:

  • Work 13-15 hours per week which comprised of the following:
    • 3 hours of preparation work 
    • 3 hours of course lecture 
    • 3 hours of SI Sessions 
    • 3 hours of SI Office Hours 
    • 45 minutes of weekly group meetings 
    • 30 minutes of faculty meeting 
    • Attend all scheduled training and meeting dates
    • Must be able to sit-in the lecture for the course you are applying for
    • Willing to intake feedback from instructor and SI team to increase session quality

Finalists may be asked for an interview.

Inquiries contact Nancy Rosales, Email

Qualifications for all positions:

  • Must be enrolled in 6 units at Fresno State
  • Must have a minimum cumulative grade point average of 3.0
  • Must have passed specific course(s) you are applying for with a grade B or better. 
  • Demonstrated commitment to working effectively with faculty, staff and students from diverse ethnic, cultural and socioeconomic background.

Application Procedures: The review of applications for positions will begin immediately. The following documents are required to upload:

1. Curriculum Vita, or résumé.  Your Curriculum Vita, or CV, is the academic equivalent of a résumé.  It should contain your contact information, your employment and educational history, and identify any class(es) in which you feel qualified to facilitate or tutor.

2. Current unofficial transcripts from your undergraduate and graduate education.  If you have attended more than one institution, please copy and combine these transcripts into one document.

  • How to submit your unofficial transcripts 
    • If you are a Fresno State student:  Sign into  Access your Unofficial Transcript.  Highlight all text throughout the document, copy it and paste it into a word processor document, and save the document with your name somewhere in the file name. 
    • If you are not yet a Fresno State student:  Most U.S. universities allow students to access their academic records online, in a way similar to the way described above for Fresno State students.  Contact your institution’s registrar to find out how to access your unofficial transcript and follow the process described above.  If you have transcripts from more than one institution, please copy them all and paste them into one document, as PageUp only allows one document to be uploaded into the link for transcripts.  Make certain that each institution is clearly indicated within this document.
Instruction Student Assistant additional information regarding assignment:

The California State University Instructional Student Assistant Classification and Standards

  • Evaluations: ISA's may be evaluated per CBA, Unit 11, Article 8 
  • Salary: Each department has different salary scales. Please check with your department for your Base Salary. The monthly salary is calculated based on the Weighted Teaching Units assigned.
  • Salary Schedule: The salary schedule can be found on the Faculty Affairs website here.
  • Assignments: Assignments are made by Department Chair or Program Coordinator after consultation with the teaching associate.
  • Duties Form: Per the Collective Bargaining Agreement for Unit 11, a Duties Form (see Appendix E of the CBA) will be completed between the Department and Academic Student Employee. This form substantiates the jobs included for the department teaching associate position.
  • Instructional Student Assistant is a student position for those matriculated at Fresno State. 
  • Students are limited to 20-hours of part-time work on campus.

About the Campus

California State University, Fresno, is a forward-looking and diverse institution located in California’s Central Valley, known for its agriculture, reasonable housing costs, cultural diversity, and proximity to Yosemite National Park and the Sierra Nevada.

The Fresno State campus sits in the midst of the San Joaquin Valley, a valley rich in the traditions and representation of Native American peoples and cultures. We are grateful to be in the traditional homelands of the Yokuts and Mono peoples, whose diverse tribal communities share stewardship over this land.

California State University, Fresno is an engaged University. We focus on broadening students' intellectual horizons, fostering lifelong learning skills, developing the leaders of tomorrow, promoting community involvement, and instilling an appreciation of world cultures. We nurture cultural competence by celebrating the rich diversity of the campus community and welcoming the participation of all. Members of the University community are expected to work effectively with faculty, staff and students from diverse ethnic, cultural and socioeconomic backgrounds. For information on the University's commitment and dedication to creating a university known for its integrity, civility, equity, respect, and ethical behavior, please visit: The campus is ranked 24th in the nation by Washington Monthly; ranked 3rd by U.S. News & World Report in graduation rate performance for public institutions; and, ranked 41st in the nation in MONEY Magazines 50 Best Public Colleges.

Fresno State’s Principles of Community

These Principles were developed collaboratively by faculty, staff, and administrators. They exemplify what we aspire to be.  Find out more about our Principles of Community at:

We all play a role in fostering an inclusive work and learning environment of respect, kindness, collaboration, and accountability where every member of the student body, faculty, staff, and administration can thrive. Our Principles of Community reflect our core values of Discovery, Diversity, and Distinction as well as our deep commitment to our mission "to boldly educate and empower students for success."

Our Students

California State University, Fresno is committed to serving our students with a focus on inclusion. Fresno State has been recognized as a Hispanic-Serving Institution (HSI); an Asian American/Native American/Pacific Islander-Serving Institution (AANAPISI); and has been designated to the Community Engagement Classification by the Carnegie Foundation for the Advancement of Teaching.

Other Campus Information

In compliance with the Annual Security Report & Fire Safety Report of Campus Security Policy and Campus Crime Statistics Act, California State University, Fresno has made crime-reporting statistics available to applicants, students, and employees online at  Print copies are available by request from the Campus Police Department.

A background check (including criminal records check) must be completed satisfactorily for this position. An offer of employment may be withdrawn or employment may be terminated based upon the results of the background investigation.

The person holding this position is considered a "limited reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 Revised July 21, 2017 as a condition of employment. You can obtain a copy of this Executive order by accessing the following website:

California State University, Fresno is a smoke-free campus. For more information, please click

California State University, Fresno is an Affirmative Action/Equal Opportunity Employer. We consider qualified applicants for employment without regard to race, religion, color, national origin, ancestry, age, sex, gender, gender identity, gender expression, sexual orientation, genetic information, medical condition, disability, marital status, or protected veteran status.

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