Assistant Athletics Director - Ticketing
Fresno State Athletic Corporation
Compensation and Benefits
Anticipated Hiring Salary Range: $70,000 per year
- This is a full-time, probationary, exempt position.
- This position is not eligible for remote work pursuant to Fresno State's remote work guidelines and the CSU policy requiring that all work be performed within the State of California.
The Fresno State Athletic Corporation provides a benefit package that includes medical, dental and vision plans, participation in the California Public Employees Retirement System (CalPERS), and sick and vacation time. A summary of benefit information can be found here (under Athletic Corporation header). Athletic Corporation employees are at-will.
Reporting to the Senior Associate Athletics Director for External Relations, the Assistant Athletics Director – Ticketing will oversee, lead, and direct all aspects of ticket sales, ticket operations, ticketing communications, and customer service. This position will provide direct oversight of all ticket operations and ticket sales staff members, hold staff accountable to departmental goals and priorities, and will direct and oversee the ticket department’s operational budget. This position will lead and direct all ticketing efforts with the expectation to continually identify new opportunities and lead efforts to increase attendance and ticket revenue while maximizing operational efficiencies.
The Assistant Athletics Director of Ticketing is expected to be an expert in ticketing technology solutions offered by departmental partners, such as Paciolan, Adobe, and SalesForce, and will continually research and implement the best practices and strategies utilizing current and future technologies. The Assistant Athletics Director of Ticketing will also be responsible for the development of ticket price structure, season ticket campaigns, ticket design and ordering, digital ticketing platforms, and integration of various software platforms including development CRM, parking, student ticketing, rewards programs, and data analytics. Other duties include but not limited to: seat allocation efforts, event management, ticket distribution and inventory controls, overseeing report generation audit preparation efforts, order entry account balancing, and travel to select away games and events. The Assistant Athletics Director of Ticketing will work closely with other external relations units to produce and distribute ticket sales campaigns and communication efforts throughout each year and will also work closely with the Bulldog Foundation to manage donor related ticketing efforts. The Assistant Athletics Director of Ticketing will oversee all interaction with the Athletic Business Office and will maintain and update ticket office policies/procedures and will work closely with the compliance office to ensure complete compliance with NCAA rules as it relates to ticketing.
- Relevant sales experience and/or knowledge of or relationships with businesses, community groups, and organizations
- Experience working as the primary media contact for ticket sales, service, and/or operations
- Proficient in the use of Microsoft Office, the G-Suite, email marketing platforms, and ticketing specific software and CRM tools such as Paciolan, SalesForce, Adobe, ReplyBuy, etc.
- Strong knowledge of social media platforms (Facebook, YouTube, Instagram, Twitter, Snapchat, etc.)
- Thorough knowledge and understanding of intercollegiate sports
To view the full list of qualifications and job responsibilities, please click the Position Description button above.
Education and Experience
- Bachelor’s degree from an accredited four-year college or university in a related field
- Minimum of three years full-time supervisorial experience in collegiate or professional sports ticket sales and/or ticket operations.
- Minimum of 3 years of experience with personnel management at events.
Applications received by July 7, 2022 will be given full consideration by the search committee. Applications received after that date will be forwarded at the request of the Hiring Manager and/or search committee.
Please click “Apply Now” to complete the employment application for California State University, Fresno. Interested applicants must complete the application and attach the following: 1) their most recent resumé/vitae, 2) a cover letter that addresses their specific qualifications and interest, and 3) contact information for three professional references.
California State University, Fresno is one of 23 campuses in the California State University System. The University's mission is to boldly educate and empower students for success through our values of Discovery, Diversity and Distinction. The current student population is more than 25,000, including a large percentage of students with diverse and culturally rich backgrounds. The University serves the San Joaquin Valley while maintaining deep involvement with the state, nation, and across the globe.
Metropolitan Fresno, with a multi-ethnic population of over 527,000, is located in the heart of the San Joaquin Valley. The campus is within driving distance of Yosemite, Kings Canyon and Sequoia National Parks, San Francisco, Los Angeles, the Monterey Peninsula, beaches, sailing, lakes, and numerous ski resorts. Fresno boasts one of the most reasonable housing markets in California and offers a wide array of locally grown fruits and produce.
Equal Employment Opportunity Information
California State University, Fresno is committed to maintaining and implementing employment policies and procedures in compliance with applicable state and federal equal employment opportunity laws and regulations. Executive Orders 1096 and 1097 prohibit discrimination, harassment, and retaliation on the basis of a protected status: race, color, religion, national origin, ancestry, age, sex (including gender identity), sexual orientation, marital status, pregnancy, mental disability, physical disability, medical condition and covered veteran status. Fresno State's commitment to diversity informs our efforts in recruitment, hiring, and retention. We are proud to be an affirmative action and equal opportunity employer.
Vaccination Interim Policy
CSU requires faculty, staff, and students who are accessing campus facilities to be immunized against COVID-19 or declare a medical or religious exemption from doing so. Any candidates advanced in a currently open search process should be prepared to comply with this requirement. The systemwide policy can be found at https://calstate.policystat.com/policy/9779821/latest/ and questions may be sent to email@example.com.
Following a conditional offer of employment, a background check (including a criminal records check) must be completed satisfactorily before any candidate may start work with California State University, Fresno. Failure to satisfactorily complete the background check may result in the withdrawal of the offer of employment. Current employees who are offered positions on campus will be required to undergo a background check for any position where a background check is required by law or that Fresno State has identified as sensitive.
The person holding this position is considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.
This position may be a "designated position" under the California State University's Conflict of Interest Code. This will require the filing of a Statement of Economic Interest on an annual basis and the completion of training within six (6) months of assuming office and every two (2) years thereafter.
Fresno State is a tobacco-free, smoke-free and vapor-free campus.
Fresno State is not a sponsoring agency for staff or management positions. (e.g. H1-B Visas)