Fresno State campus

Clinical Case Manager (SSP III)

Apply now Job no: 523462
Work type: Staff
Location: Fresno
Categories: Unit 4 - APC - Academic Professionals of California, Probationary, Full Time, Student Services
Position Description

Clinical Case Manager
(Student Services Professional III)

Compensation and Benefits

Anticipated Hiring Salary Range: $5,025 - $5,779 per month

Full classification Salary Range: $5,025 - $7,159 per month

  • This is a full-time, probationary, exempt position.
  • The salary range posted is for a 12/12 Pay Plan, however this position may go to a 10/12 Pay Plan which is equivalent to ten months of salary distributed over a 12-month period.  The scheduled months off will be June and July.

The CSU system provides a comprehensive benefit package that includes medical, dental and vision plans, membership in the California Public Employees Retirement System (CalPERS), sick and vacation time, and 14 paid holidays a year. Eligible employees are also able to participate in the fee waiver education program. A summary of benefit information can be found here.


Job Summary

The Student Affairs Clinical Case Manager is under the direction of the Director of Counseling & Psychological Services and the general direction of the Associate Vice President of Student Health, Counseling and Wellness. This role provides case management services to students experiencing varying degrees of need and/or distress.  Assists students in optimizing their educational experience while minimizing the impact of illness, injury, behavioral changes, basic needs and personal distress on students' academic careers. Coordinates care, interventions, social support with appropriate referrals, and follow up services within a broad network of campus and community resources. Provides a safe, welcoming, and affirming environment for all students. Provides case management and support to students in crisis, students with complex psycho-social needs and students in need of support related to food, housing and financial insecurities. Collaborates in providing support to students in distress by triaging concerns and coordinating a response from the campus community. The incumbent is readily accessible and provides consultations to faculty, staff, students, parents and family members who are concerned about a distressed Fresno State Student. The Clinical Case Manager works closely with key offices (University Police, Counseling and Psychological Services, Academic Affairs, Equal Opportunity and Employee Relations, Student Conduct, CARE team, Campus Response Team and Support Net) to identify and intervene as early as possible with students of concern.


The Clinical Case Manager also functions as an intermediary in a collaborative care team that includes the patient’s primary care provider, a psychiatric consultant, and other mental health providers in the Student Health & Counseling Center, to provide enhanced and integrated mental health care to patients. Clinical case managers serve as a resource to primary care providers, coordinate referrals, provide patient education, support treatment development, adherence and revision, promote behavior change, and help track treatment outcomes.    


Key Qualifications

  • Ability to carry out very complex assignments without detailed instructions.
  • Advise students individually or in groups on varied and complex matters.
  • Determine the appropriate course of action and proper techniques to utilize while engaged with individuals and groups in personal interactions of a sensitive nature.
  • Reason logically and analyze and solve organizational and operating problems of one or several program areas; plan, coordinate and initiate actions necessary to implement administrative or group decisions or recommendations;
  • Analyze and define complex organizational, policy or procedural problems, collect and evaluate data, draw valid conclusions and project consequences of various alternative courses of action.

To view the full list of qualifications and job responsibilities, please click the Position Description button above.


Education and Experience

  • Equivalent to graduation from a four-year college or university in a related field plus upper division or graduate course work in counseling techniques, interviewing and conflict resolution where such are job related.
  • A master’s degree in Counseling, Clinical Psychology, Social Work or a job‑related field may be substituted for one year of professional experience.   A doctorate degree and the appropriate internship or clinical training in counseling, guidance or a job‑related field may be substituted for two years of the required professional experience for positions with a major responsibility for professional, personal or career counseling.

  •  Possession of these knowledge and abilities is typically demonstrated through the equivalent to four years of progressively responsible professional student services work experience which includes experience in advising students individually and in groups, and in analysis and resolution of complex student services problems. 

Deadline & Application Instructions

Applications received by 1/6/2023 will be given full consideration by the search committee.

  • Applications received after that date will be forwarded at the request of the Hiring Manager and/or search committee.

Please click “Apply Now” to complete the employment application for California State University, Fresno. Interested applicants must complete the application and attach the following: 1) their most recent resumé/vitae, 2) a cover letter that addresses their specific qualifications and interest, and 3) contact information for three professional references.


Fresno State

California State University, Fresno is one of 23 campuses in the California State University System. The University's mission is to boldly educate and empower students for success through our values of Discovery, Diversity and Distinction. The current student population is more than 25,000, including a large percentage of students with diverse and culturally rich backgrounds. The University serves the San Joaquin Valley while maintaining deep involvement with the state, nation, and across the globe.

Metropolitan Fresno, with a multi-ethnic population of over 527,000, is located in the heart of the San Joaquin Valley. The campus is within driving distance of Yosemite, Kings Canyon and Sequoia National Parks, San Francisco, Los Angeles, the Monterey Peninsula, beaches, sailing, lakes, and numerous ski resorts. Fresno boasts one of the most reasonable housing markets in California and offers a wide array of locally grown fruits and produce.


Equal Employment Opportunity Information

California State University, Fresno is committed to maintaining and implementing employment policies and procedures in compliance with applicable state and federal equal employment opportunity laws and regulations. Executive Orders 1096 and 1097 prohibit discrimination, harassment, and retaliation on the basis of a protected status: race, color, religion, national origin, ancestry, age, sex (including gender identity), sexual orientation, marital status, pregnancy, mental disability, physical disability, medical condition and covered veteran status. Fresno State's commitment to diversity informs our efforts in recruitment, hiring, and retention. We are proud to be an affirmative action and equal opportunity employer.


Vaccination Interim Policy

CSU requires faculty, staff, and students who are accessing campus facilities to be immunized against COVID-19 or declare a medical or religious exemption from doing so.  Any candidates advanced in a currently open search process should be prepared to comply with this requirement. The systemwide policy can be found at and questions may be sent to


Supplemental Information

Following a conditional offer of employment, a background check (including a criminal records check) must be completed satisfactorily before any candidate may start work with California State University, Fresno. Failure to satisfactorily complete the background check may result in the withdrawal of the offer of employment. Current employees who are offered positions on campus will be required to undergo a background check for any position where a background check is required by law or that Fresno State has identified as sensitive.

The person holding this position is considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.

This position may be a "designated position" under the California State University's Conflict of Interest Code. This will require the filing of a Statement of Economic Interest on an annual basis and the completion of training within six (6) months of assuming office and every two (2) years thereafter.

Fresno State is a tobacco-free, smoke-free and vapor-free campus.

Fresno State is not a sponsoring agency for staff or management positions. (e.g. H1-B Visas)

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