Senior Coordinator, Coordinated Support & Student Success Navigation
(Student Services Professional IV)

INTERNAL APPLICANTS ONLY

Compensation and Benefits

Anticipated Hiring Salary Range: $6,320 - $6,600 per month

Full CSU Classification Salary Range: $6,320 - $9,014 per month

• This is a full-time, probationary, exempt position.
• Area of consideration is limited to on-campus, state funded employees only.

The CSU system provides a comprehensive benefit package that includes medical, dental and vision plans, membership in the California Public Employees Retirement System (CalPERS), sick and vacation time, and 15 paid holidays a year. Eligible employees are also able to participate in the fee waiver education program. A summary of benefit information can be found here.

Job Summary

Under general supervision, the Sr. Coordinator, Coordinated Support & Student Success Navigation, performs highly complex professional student services work that integrates identity-informed student support with Center-wide leadership for a specialized functional area.

This position holds dual responsibility:
1. Identity Focus – providing advanced, culturally responsive support, consultation, and advocacy for Asian American, Native Hawaiian, and Pacific Islander (AANHPI) students and ensuring CCGC practices effectively address their lived experiences, barriers, and persistence needs; and
2. Center-Wide Functional Leadership – leading the design, implementation, assessment, and continuous improvement of coordinated care and case management practices that guide student support across the entire Center.

This role intentionally integrates direct student engagement (at 40%) with Center-wide systems leadership (at 60%). Through meaningful work with students alongside coordinator colleagues, the incumbent informs and shapes scalable systems, standards, and strategies that advance student success, belonging, retention, and graduation outcomes. Furthermore, this position ensures that services, programs, and supports are available to all students, with initiatives informed by institutional data to address identified student needs.

Key Qualifications

• Knowledge of:
  • Culturally responsive, identity-affirming, and equity-minded student success practices that promote belonging, persistence, retention, and graduation for historically marginalized student populations.
  • Student development theory, identity development frameworks, and persistence and completion models in higher education.
  • Coordinated care and case management models, including proactive advising, early alert/early intervention systems, and integrated student support practices.
  • High-impact student success practices related to onboarding, academic coaching, mentoring, advising, and coordinated referrals.
  • Trauma-informed and strengths-based approaches to student support.
  • Principles and practices of assessment, program evaluation, and continuous improvement, including the use of qualitative and quantitative data.
  • Use of student success metrics, persistence indicators, and risk analytics to inform intervention strategies.
  • Institutional policies, procedures, and academic regulations related to enrollment, academic progress, retention, and graduation.
  • Campus and community referral networks and student support resources.
  • FERPA, Information Privacy Act regulations, and ethical standards related to student records and confidentiality.
  • Student success and case management systems and tools (e.g., EAB/Bulldog Connect or similar platforms).
• Skills/Abilities:
  • Advanced analytical skills to interpret student success data, identify trends and equity gaps, and assess the effectiveness of interventions.
  • Strategic planning and systems design skills to develop, implement, and refine Center-wide coordinated care and case management frameworks.
  • Assessment and reporting skills, including the ability to communicate findings to leadership and institutional stakeholders.
  • Relationship-building and collaboration skills to work effectively across academic and student affairs units.
  • Consultation and training skills to guide SSP III staff and campus partners in coordinated care and identity-informed practices.
  • Communication skills to clearly convey expectations, protocols, and recommendations in both written and verbal formats.
  • Organizational and project management skills to balance direct student engagement with Center-wide leadership responsibilities.
  • Decision-making skills to exercise professional judgment in complex, sensitive, or high-risk student situations.
  • Leadership skills to set standards, promote accountability, and influence practice without formal supervisory authority.
  • Balance direct student engagement with Center-wide leadership responsibilities.
  • Translate student experiences into scalable systems and practices.
  • Provide advanced, culturally responsive support and consultation to students while prioritizing system-level impact.
  • Design and steward coordinated care and case management structures that improve student outcomes across diverse populations.
  • Analyze individual and population level student success outcomes and translate findings into actionable improvements.
  • Ensure consistent implementation of service standards, documentation practices, and referral workflows.
  • Apply institutional policies and compliance requirements in complex student support contexts.
  • Facilitate collaboration among multiple stakeholders to ensure holistic, timely, and effective student support.
  • Maintain accurate documentation and reporting using campus systems and data tools.
  • Adapt practices in response to emerging student needs, institutional priorities, and assessment findings.
  • Contribute expertise to Center planning, SSP IV portfolio initiatives, and institution-wide student success strategies.

To view the full list of qualifications and job responsibilities, please click the Position Description button above.

Education and Experience

• Equivalent to graduation from a four-year college or university in a related field.
• Four years of progressively responsible professional student services work experience which includes experience in advising students individually and in groups, and in analysis and resolution of complex student services problems.
  • A master’s degree in Counseling, Clinical Psychology, Social Work, or job related field may be substituted for one year of experience. A doctorate degree and the appropriate internship or clinical training in counseling, guidance or a job‑related field may be substituted for two years of the required professional experience.

Department Summary

The Cross Culture and Gender Center (CCGC) advances student persistence, retention, graduation, and holistic success by integrating culturally responsive, identity-affirming engagement with evidence-based, high-impact student success practices. The Center offers coordinated student support, belonging-centered programming, and retention strategies throughout the student lifecycle, with a focus on early connection, effective onboarding, proactive advising, integrated care, and continuous improvement through data-informed decision-making.

Deadline & Application Instructions

Applications received by March 15, 2026 will be given full consideration by the search committee.

Please click “Apply Now” to complete the employment application for California State University, Fresno. Interested applicants must complete the application and attach the following: 1) their most recent resumé/vitae, 2) a cover letter that addresses their specific qualifications and interest, and 3) contact information for three professional references.

Fresno State

California State University, Fresno is one of 23 campuses in the California State University System. The University's mission is to boldly educate and empower students for success through our values of Discovery, Diversity and Distinction. The current student population is more than 25,000, including a large percentage of students with diverse and culturally rich backgrounds. The University serves the San Joaquin Valley while maintaining deep involvement with the state, nation, and across the globe.

Metropolitan Fresno, with a multi-ethnic population of over 527,000, is located in the heart of the San Joaquin Valley. The campus is within driving distance of Yosemite, Kings Canyon and Sequoia National Parks, San Francisco, Los Angeles, the Monterey Peninsula, beaches, sailing, lakes, and numerous ski resorts. Fresno boasts one of the most reasonable housing markets in California and offers a wide array of locally grown fruits and produce.

Equal Employment Opportunity Information

California State University, Fresno is committed to maintaining and implementing employment policies and procedures in compliance with applicable state and federal equal employment opportunity laws and regulations. Executive Orders 1096 and 1097 prohibit discrimination, harassment, and retaliation on the basis of a protected status: race, color, religion, national origin, ancestry, age, sex (including gender identity), sexual orientation, marital status, pregnancy, mental disability, physical disability, medical condition and covered veteran status. Fresno State's commitment to diversity informs our efforts in recruitment, hiring, and retention. We are proud to be an affirmative action and equal opportunity employer.

COVID19 Vaccination Policy

Per the CSU COVID-19 Vaccination Policy, it is strongly recommended that all employees who are accessing office and campus facilities follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications.  Questions may be sent to hr@csufresno.edu.

Supplemental Information

Following a conditional offer of employment, a background check (including a criminal records check) must be completed satisfactorily before any candidate may start work with California State University, Fresno. Failure to satisfactorily complete the background check may result in the withdrawal of the offer of employment. Current employees who are offered positions on campus will be required to undergo a background check for any position where a background check is required by law or that Fresno State has identified as sensitive.

The person holding this position is considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.

This position may be a "designated position" under the California State University's Conflict of Interest Code. This will require the filing of a Statement of Economic Interest on an annual basis and the completion of training within six (6) months of assuming office and every two (2) years thereafter.

Fresno State is a tobacco-free, smoke-free and vapor-free campus.

Fresno State is not a sponsoring agency for staff or management positions. (e.g. H1-B Visas)