Community Service Specialist II
(Community Service Specialist II)

INTERNAL APPLICANTS ONLY

Compensation and Benefits

Anticipated Hiring Salary Range: $3,853 - $4,009 per month (Internal employees may be placed at a salary higher than the anticipated range as required by the collective bargaining agreement.)

Full CSU Classification Salary Range: $3,703 - $5,395 per month

• This is a full-time (equivalent to 40 hours per week), probationary, non-exempt position.
• Area of consideration is limited to on-campus, state funded employees only.

The CSU system provides a comprehensive benefit package that includes medical, dental and vision plans, membership in the California Public Employees Retirement System (CalPERS), sick and vacation time, and 15 paid holidays a year. Eligible employees are also able to participate in the fee waiver education program. A summary of benefit information can be found here.

Job Summary

Under the general supervision of the Parking Administrator, or a Lieutenant in their absence, the incumbent supports the mission of the University, the Fresno State Police Department, and Traffic Operations.

Community Service Specialist II (CSS II) employees provide lead direction to Community Service Specialist I, Parking Officer I, and Student Assistant staff. They perform advanced duties including coordinating parking and safety for special events, training staff in safety, crime prevention, and parking operations, and supporting public safety communications and administrative functions. They may also assist in developing operational procedures and protocols in alignment with established policies.

Typical work assignments may fall within one or more of the following areas:

Lead Responsibilities - Provide lead direction to Traffic Operations line staff; coordinate Student Assistant schedules; oversee daily SCOUT Program operations; conduct IACLEA-related uniform and equipment inspections; lead daily operational and safety briefings; and ensure quality control of CSS I and Student Assistant work.

Security Services – Patrol campus property and facilities to protect the campus community and visitors from hazards such as fire, theft, vandalism, trespassing, and other criminal activity; facilitate the opening and securing of campus facilities; and coordinate the testing of emergency systems.

Public Safety Support – Assist the Fresno State Police Department by participating in emergency response efforts and responding to incidents; direct vehicle and pedestrian traffic during peak periods, special events, and emergencies; coordinate testing of campus safety systems, including pedestrian crosswalks and emergency phones; and evaluate campus lighting conditions, initiating work orders to address non-functioning or deficient lighting.

Parking Support – Enforce parking rules and regulations by issuing citations and selling permits; patrol parking facilities for violations; assist with collecting and processing parking revenue; support alternative transportation programs; contribute to operational planning for campus events; and ensure parking and transportation equipment is properly maintained, inventoried, and stocked as needed.

Community Support – Assist with logistics for campus special events and emergencies; provide general information and assistance to the public; facilitate safety escorts; provide transportation accommodations for persons with disabilities; and respond to and resolve customer concerns as appropriate.

Key Qualifications

• Working knowledge of applicable university policies and procedures, methods, practices, and terminology used in public safety communications and ability to learn to use applicable public safety related equipment and systems.
• Excellent communication and interpersonal skills.
• Ability to:
  
  • work day, night, weekend, and holiday shifts.
  • detect and respond appropriately to potential hazardous or crime situations.
  • observe and recall details and incidents.
  • act and resolve parking and traffic problems.
  • handle sensitive situations with tact and responsibility.
  • perform simple arithmetic computations.
  • read and write at an appropriate level.
  • establish priorities and determine deadlines.
  • learn and understand policies and procedures.
  • understand and carry out written and oral instructions.
  • assist students, staff, faculty, and the general public by providing information as requested.
  • work independently under general supervision.
  • establish and maintain effective working relationships with faculty, students, and staff from diverse ethnic, cultural, and socio-economic backgrounds.

To view the full list of qualifications and job responsibilities, please click the Position Description button above.

Education and Experience

• High school diploma or equivalent.
• 3-5 years of interdepartmental work experience performing similar duties as outlined in the general assignment.
• Possession of a valid class “C” California Driver’s License and a demonstrated good driving record. (Any job offers made will be contingent upon proof of good driving records as determined by a check for violations recorded with the Department of Motor Vehicles. As a condition of continued employment, incumbents selected must successfully complete Defensive Driving Courses as prescribed by University regulations related to driving any vehicle on state business.)
• A work history of regular attendance and positive performance evaluations.
  • Preferred Knowledge, Skills, or Abilities:
    • Knowledge of computer office systems and ability to use a broad range of technology, systems, and software packages (Microsoft Office Suite, Google apps.)
    • Working knowledge and understanding of event operations and coordination principles.

Department Summary

The Fresno State Police Department is operational 24 hours a day, year round, to provide assistance and to serve the campus community. We are comprised of two operational areas:

Patrol Operations is responsible for the department's law enforcement functions.

Traffic Operations is responsible for the department's parking and traffic management functions.

Deadline & Application Instructions

Applications received by May 6, 2026 will be given full consideration by the search committee.

Please click “Apply Now” to complete the employment application for California State University, Fresno. Interested applicants must complete the application and attach the following: 1) their most recent resumé/vitae, 2) a cover letter that addresses their specific qualifications and interest, and 3) contact information for three professional references.

Fresno State

California State University, Fresno is one of 23 campuses in the California State University System. The University's mission is to boldly educate and empower students for success through our values of Discovery, Diversity and Distinction. The current student population is more than 25,000, including a large percentage of students with diverse and culturally rich backgrounds. The University serves the San Joaquin Valley while maintaining deep involvement with the state, nation, and across the globe.

Metropolitan Fresno, with a multi-ethnic population of over 527,000, is located in the heart of the San Joaquin Valley. The campus is within driving distance of Yosemite, Kings Canyon and Sequoia National Parks, San Francisco, Los Angeles, the Monterey Peninsula, beaches, sailing, lakes, and numerous ski resorts. Fresno boasts one of the most reasonable housing markets in California and offers a wide array of locally grown fruits and produce.

Equal Employment Opportunity Information

California State University, Fresno is committed to maintaining and implementing employment policies and procedures in compliance with applicable state and federal equal employment opportunity laws and regulations. Executive Orders 1096 and 1097 prohibit discrimination, harassment, and retaliation on the basis of a protected status: race, color, religion, national origin, ancestry, age, sex (including gender identity), sexual orientation, marital status, pregnancy, mental disability, physical disability, medical condition and covered veteran status. Fresno State's commitment to diversity informs our efforts in recruitment, hiring, and retention. We are proud to be an affirmative action and equal opportunity employer.

COVID19 Vaccination Policy

Per the CSU COVID-19 Vaccination Policy, it is strongly recommended that all employees who are accessing office and campus facilities follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications.  Questions may be sent to hr@csufresno.edu.

Supplemental Information

Following a conditional offer of employment, a background check (including a criminal records check) must be completed satisfactorily before any candidate may start work with California State University, Fresno. Failure to satisfactorily complete the background check may result in the withdrawal of the offer of employment. Current employees who are offered positions on campus will be required to undergo a background check for any position where a background check is required by law or that Fresno State has identified as sensitive.

The person holding this position is considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.

This position may be a "designated position" under the California State University's Conflict of Interest Code. This will require the filing of a Statement of Economic Interest on an annual basis and the completion of training within six (6) months of assuming office and every two (2) years thereafter.

Fresno State is a tobacco-free, smoke-free and vapor-free campus.

Fresno State is not a sponsoring agency for staff or management positions. (e.g. H1-B Visas)